Returns & Refund Policy
Effective Date: 11 September 2026
At Blind Parts Hub, we want you to be happy with your purchase. This policy explains how cancellations, returns, refunds and problems with an order are handled.
Nothing in this policy affects your statutory rights.
Returns & Change of Mind
For most standard products purchased online, consumers have the right to cancel their order within 14 days of receiving the goods, subject to certain exceptions under UK consumer law.
If you wish to cancel or return an eligible product, please contact Blind Parts Hub within this period.
After notifying us that you wish to cancel, goods should normally be returned within a further 14 days.
You may inspect a product as you reasonably would in a shop, but please take reasonable care of it. If unnecessary handling has reduced the value of the product, we may be entitled to make an appropriate deduction from the refund.
Where possible, please return products with their original packaging and accessories. Original packaging is helpful but is not an absolute requirement for exercising a statutory cancellation right.
Cut-to-Length & Made-to-Order Products
Some products are cut, made or prepared specifically according to the customer's order. These can include:
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Roller blind fabric cut from a roll to the ordered length
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Tubes, bottom bars and tracks cut to a requested length
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Made-to-measure products
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Other products made or prepared to an individual customer specification
Goods that are genuinely made to the customer's specifications or clearly personalised may be exempt from the normal right to cancel.
Please check measurements, quantities, colours and specifications carefully before ordering these products.
Once cutting or manufacture has begun, products falling within this exemption cannot normally be cancelled or returned simply because you have changed your mind or ordered the wrong specification.
This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.
Roller Blind Fabric
Roller blind fabric sold by the metre may be cut from a larger roll specifically to fulfil your order.
Please check your required quantity and colour carefully before ordering.
Colours displayed online can vary between screens. We therefore strongly recommend ordering a physical fabric swatch before purchasing cut fabric, particularly where an exact colour match is important.
Where fabric has been cut specifically to the customer's ordered specification and falls within the applicable statutory exemption, it cannot normally be returned because the wrong colour or quantity was selected or because the customer has changed their mind.
Your statutory rights remain unaffected if the fabric is faulty, damaged, incorrectly supplied or not as described.
Faulty, Damaged or Incorrect Items
If an item arrives damaged, is faulty, has been incorrectly supplied or is not as described, please contact us as soon as reasonably possible.
To help us resolve the problem quickly, we may ask for:
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Your order number
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A description of the problem
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Photographs of the product and/or packaging where appropriate
Depending on the circumstances and your statutory rights, the appropriate remedy may include a repair, replacement, price reduction or refund.
There is no 7-day reporting deadline for exercising your statutory rights.
Return Postage
For a standard change-of-mind return where a cancellation right applies, the customer will normally be responsible for the direct cost of returning the goods.
If an item is faulty, damaged, incorrectly supplied or not as described, we will deal with reasonable return arrangements or costs as required by your statutory rights.
Please package returned products securely. We recommend obtaining proof of postage or using an appropriate tracked service.
Refunds
Once an eligible return has been received, we will process the refund in accordance with the applicable consumer legislation.
Refunds will normally be made to the original payment method.
Where a statutory cancellation right applies, the refund will include the appropriate standard outbound delivery charge where required by law. If you selected a more expensive premium delivery service, the additional cost above our standard delivery service does not normally have to be refunded.
We aim to process refunds promptly. Your bank or payment provider may take additional time to show the refund in your account.
If returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction for any resulting reduction in value.
Exchanges
If you would prefer an exchange rather than a refund, please contact us.
Exchanges are subject to product availability and the circumstances of the return.
Your statutory rights are not affected by choosing or being offered an exchange.
Cancelling an Order Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Where an order has not yet been dispatched or specially prepared, we will normally be able to cancel it.
For cut-to-length, made-to-measure or other individually specified products, please contact us immediately. Once cutting, manufacture or preparation has begun, cancellation may no longer be possible where the product falls within the applicable statutory exemption.
If a standard product has already been dispatched, any applicable cancellation and return rights will continue to apply.
Products Damaged Through Use or Installation
We cannot accept responsibility for damage caused by incorrect installation, misuse, modification, accidental damage or normal wear and tear where the product itself was not faulty.
This does not affect your statutory rights where a product was faulty or otherwise did not conform to the contract.
How to Contact Us
To request a return, report a problem or ask about a refund, please contact Blind Parts Hub through our website contact form or:
Telephone: 07943 731180
Please include your order number where possible so we can deal with your enquiry quickly.